Last Updated: October 2025
Effective Date: October 2025
At TKG Tech World Pvt. Ltd. (“we”, “our”, “us”), customer satisfaction is very important to us. This Refund & Cancellation Policy explains the rules and procedures regarding cancellations and refunds for our services, including app development, website development, software solutions, and consultancy services.
By availing our services or submitting a project request, you agree to this policy.
1. Cancellation Policy
a. Before Project Start
- Clients can request project cancellation before work begins.
- Full refund of the advance payment will be provided, minus any administrative charges if applicable.
b. After Project Commencement
- Once the project work has started (design, coding, research, or planning), cancellations are partially refundable.
- Refund amount will be calculated based on:
- Work completed up to the cancellation date
- Resources and hours already spent
- Administrative or operational charges may apply.
c. Non-Cancellable Services
- Any services that have been fully delivered or completed, including fully designed websites, completed apps, or custom software modules, cannot be cancelled.
2. Refund Policy
a. Eligibility for Refund
- Refunds are eligible only if services are not delivered as per agreement or due to company’s fault.
- Refund requests must be submitted within 15 days of service delivery or project start, whichever applies.
b. Refund Procedure
- Submit a written request to contact@tkgtechwrld.com with your project details.
- Our team will review the request within 7 working days.
- Refund will be processed through the original payment method within 14 working days after approval.
c. Non-Refundable Payments
- Any advance payment or milestone payment for work already started
- Payment for consultancy, research, or strategy sessions already provided
- Transaction charges or bank/UPI/Payment gateway fees
3. Payment Disputes
- Clients must report payment disputes within 15 days of transaction.
- We reserve the right to investigate disputes and decide resolution according to project records and agreements.
4. Modifications to Services
- Scope changes requested after project start may result in additional costs.
- These changes do not qualify for refunds if agreed and work has commenced.
5. Termination by Company
- TKG Tech World Pvt. Ltd. may terminate any project or service if:
- Client fails to provide necessary information or feedback
- Client violates terms & conditions, website policies, or payment terms
- Legal or regulatory reasons require project termination
- Refund in such cases will be partial, considering work done and resources spent.
6. Contact for Refund & Cancellation
For any questions or to submit a refund/cancellation request, contact us:
📍 TKG Tech World Pvt. Ltd.
New Delhi & Jamui, Bihar, India
📧 contact@tkgtechwrld.com
📞 +91 9241123256
🌐 https://tkgtechworld.com